Which industrial protocols do Sentinel products support?
IO-Link V1.1 on both the master and device side. Upstream, the masters support PROFINET, EtherCAT, CC-Link IE Field Basic, EtherNet/IP and Modbus TCP.
SUPPORT
Service and support
Official terms for lead time, warranty, technical support and certifications, for direct reference by engineers, purchasers and distributors.
Service commitments
Lead time
Standard models usually ship within two weeks.
Stock and MOQ
Standard models are in stock; no minimum order quantity.
Technical support
On-site commissioning support; response within 24 hours.
Export markets
Products are exported to Europe, Russia and parts of North America.
Quotation, warranty and channels
Quotation
Request a quotation by inquiry form, phone or email.
Warranty
Typically 1–3 years, 5 years for some products; see the specific model.
Channels
Direct sales from the manufacturer plus regional distributors; distributor contacts are available through the contact page.
Customization
Customization is usually delivered as an application solution; with a reasonable order quantity we can also modify the product design. If you use a comparable model today, send us the model number and we will cross-reference the parameters.
FAQ
Can I download datasheets and CAD drawings directly?
Yes. The download center and every product page provide direct links; no registration or sign-up is required.
Do the sensors require IO-Link?
No. The flow, pressure and temperature series are available both as IO-Link models and as analog models (4–20 mA / 0–10 V); the vortex flow sensors offer both outputs within the same specification.
IP67 field modules or IP20 cabinet modules: which should I choose?
Decide by installation location. Choose IP67 field modules when I/O points are spread out, close to the machine, or there is no cabinet space; choose IP20 cabinet modules for centralized wiring in an existing cabinet. Both are available for fieldbus I/O modules and IO-Link hubs.
What is the lead time? Is there a minimum order quantity?
Standard models are in stock and usually ship within two weeks. There is no minimum order quantity.
What does technical support include?
On-site commissioning support with a response time within 24 hours, plus remote support by phone and email.
Can you cross-reference the model I use today, or customize a product?
Yes. Send us the model number you use today and we will match the parameters: I/O modules, masters and hubs by upstream protocol, channel count and signal type, protection class, connector and mounting; sensors by range, medium, process connection, output signal and protection class. Customization is usually delivered as an application solution; with a reasonable order quantity we can also modify the product design.
Are discontinued models still listed on the site?
Yes. Discontinued models keep their product page with a discontinued label, so the parameters stay available for maintaining existing equipment. They are not included in representative model recommendations.
How do I get selection support?
Submit an inquiry through the contact page, or contact the sales team directly by phone or email. Regional distributor contacts are also available through the contact page.
Need a quotation, lead time or selection confirmation?
Submit an inquiry or contact the sales team directly; distributor contacts are also available through the contact page.